How will I know if my payment was received?

We have no way of knowing when your payment will arrive. Once we are aware of your payment’s arrival, we will let you know via email. If you haven’t been sent an email from us confirming our receipt of payment, and your order status is not “Paid,” we have not received your payment. The moment your payment is processed, you will be notified of such via email, and your order status will progress from “Pending” to “Paid.”

Bank Wire Transfers:
Bank wire transfers are deposited directly into our checking account. Bank wires take about half a business day to process. Once your transfer is processed, your order status will move to “Paid,” and we will send an email confirmation of receipt of payment. If it has been over four hours since you sent your wire transfer, and you have not received an email confirming it has been received, please contact our support center by telephone, email, or Live Chat, and our Billing Department will launch an investigation.

Paper Checks:
It is not unusual for checks to take seven to ten days to reach us via the postal service, which is why we require customers mail their paper check payments within two business days of order placement. If you have tracking on your payment, and delivery is confirmed, your payment has arrived at our bank. Confirmation of delivery does not mean your check has been processed. Once your paper check payment has been processed, your order will be marked “Paid,” and you will be sent an email confirming receipt of payment.

Paper check payments take about 24 business hours to process. Paper checks are mailed directly to our bank for deposit. After all checks are deposited, each is processed individually by our Billing Department. Within 24 business hours of our bank receiving and depositing your check, your order status should move to “Paid,” and you should be sent an email confirmation of receipt of payment. If it has been over 24 business hours since your check was deposited, and you have not been sent an email confirming we’ve received your payment, please contact our support center by telephone, email, or Live Chat, and our Billing Department will launch an investigation.

Please note, if you pay using online bill pay, your bank first withdraws the money from your account, then they mail the paper check to us. This makes it appear as if we have deposited your money when, in fact, we probably haven’t even received the check. An online bill pay payment will be processed within 24 business after our bank receives and deposits your check payment. Once your online bill pay payment has been processed, your order will be marked “Paid,” and you will be sent an email confirmation of receipt of payment. If your order status is “Pending,” and you have not gotten an email confirming we’ve received your payment, your online bill pay payment has not been processed.

ACH:
ACH payments are automatically processed once your account is confirmed. Once the ACH has been processed, your order will be marked “Paid,” and you will be sent an email confirming receipt of payment.

Advice:
Upon completion of your order, you should have received an order confirmation via email. If you never did, it may be because our emails are going to your Junk or Spam folder. Look in those folders to see if there are any emails from us. If there are, please mark them “Not Junk” so you will receive our email confirming receipt of payment in your Inbox, where you are more likely to notice it. That email confirmation is your assurance your bank wire transfer or paper check has been received. If you sent a bank wire, your payment clears immediately upon receipt. If you sent a paper check, the three to five business day bounce period begins the day the email confirmation is sent. Most orders ship within one business day of cleared payment.

You can check your order status at any time. Simply login to your account and navigate to the order in question. The order status will be visible from there. If your order status is “Paid,” your payment has been received. Bank wire payments clear immediately upon receipt, while paper checks have a bounce period of three to five business days from the day your order is marked “Paid.” Most orders ship within one business day of cleared payment.